Legal information – DeinTierbedarf.com

Contract conclusion: by clicking the order button in the online shop
Payment methods: Credit card, PayPal, SEPA, prepayment, Apple Pay, Google Pay, Klarna, Shop Pay, Blik, EPS
Warranty: statutory warranty rights; business owners: warranty claims for 1 year
Liability: only in cases of intent, gross negligence or breach of essential contractual obligations
Retention of title: until full payment
Place of jurisdiction for entrepreneurs: Bockenau

Shipping from EU warehouses to reduce CO₂ emissions
Delivery time within Germany: 2–6 working days (depending on warehouse location)
Shipping costs: max. €4.95, free shipping on orders over €39
Deliveries exclusively within Germany
Processing time: usually 1–2 working days
Shipping confirmation with tracking number

Consumers can withdraw within 14 days without giving any reason.
Time limit begins: for goods, from receipt; for services, from conclusion of the contract.
Cancellation via email: e.admin@deintierbedarf.com
Consequences: Refund of all payments made within 14 days via the same payment method, until goods are returned / proof is provided.
Exclusions: personalized goods, sealed hygiene products once opened, digital content if delivered before the end of the cancellation period.

EU platform for online dispute resolution: https://ec.europa.eu/consumers/odr
Note: We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.